5 Collection Call Scripts
Handling Common Excuses by Customers with Past-Dues

Complimentary e-book


Let's face it - collection calls could be awkward, uncomfortable, time-consuming and unproductive.

Day in and day out, collections teams hear excuses from customers on why they haven’t been able to pay past-due invoices.

So how do collectors tread the thin line between collections and customer satisfaction?

This ebook explains how top-performing collectors at global Fortune 2000 firms deal with the most common excuses and scenarios encountered by them every day at work.

Key Takeaways:

  • Negotiating the top 5 defaulter excuses
  • Tips to handle cash-crunched customers
  • Resolving a broken payment commitment
  • Role of technology for better dunning calls

About HighRadius

HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company. The HighRadiusTM Integrated Receivables platform optimizes cash flow through automation of receivables and payments processes across credit, collections, cash application, deductions, electronic billing and payment processing. Powered by the RivanaTM Artificial Intelligence Engine and FredaTM Virtual Assistant for Credit-to-Cash, HighRadius Integrated Receivables enables teams to leverage machine learning for accurate decision making and future outcomes. The radiusOneTMB2B payment network allows suppliers to digitally connect with buyers, closing the loop from supplier receivable processes to buyer payable processes. HighRadius solutions have a proven track record of optimizing cash flow, reducing days sales outstanding (DSO) and bad debt, and increasing operational efficiency so that companies may achieve strong ROI in just a few months.