The arrival of a newer technology is always followed by a process reinvention which results in the upgradation of process by elimination of its shortcomings, improvement in the process outcomes and a redefining of the roles and responsibilities of all the participants in this process.
As RPA and AI bring about a sweeping change across the finance functions including Accounts Receivable, we take an unbiased look at the promise which these new technologies hold for the collections process in terms of productivity gains, better customer understanding, improving collections and reducing past due invoices.
With the onset with AI-enabled automation and integrated receivables solutions, collections specialists can rest assured their regular workday in 2020 would be radically different from the current daily routine. Enhanced business analytics and reporting, dynamic collections rules/strategies and proactive customer correspondence are just a few state-of-the-art features to name in the future collections.
Join this webinar where Carolyn Etress. Director of Accounts Receivables from EBSCO would share her views on how A Day in The Life of a Collection Analyst Might Look in The Year 2020.