NACM Webinar

How Kloeckner Standardized Credit Operations with Shared Services

Wednesday, March 13, 2019 | 2:00 PM - 3:00 PM CST

Key Takeaways Include

  • Leverage sales teams as change agents to prepare customers for shared services
  • Design bank/external audit ready O2C operations by eliminating paper for 13000+ customers
  • Manage change in autonomous business units while standardizing operations
  • Incorporate “one customer one record one collector” philosophy to improve customer experience
  • Leverage Artificial intelligence and RPA for automating credit and collections


Scott Phillips
Scott Phillips, Head of Shared Services
Kloeckner Metals Corporation

About The Webinar

Do you see inconsistency in how credit limits are set for similar customers across business units or geographies? Do collections analysts in different geographies use different collection strategies for similar customers?


Kloeckner Metals, the steel metal distributor with operations in 50 locations across the USA, Canada, Mexico and Puerto Rico was in a similar boat.


In the upcoming webinar, join Scott Phillips, Head of Shared Services, Kloeckner Metals as he discusses how the organization transitioned into a shared services model with 3 regional credit managers and 30 credit and collections managers across North America to improve customer experience and exceed DSO reduction objectives.

About HighRadius

HighRadius's Award-winning Accounts Receivables Automation Software powers 400+ Fortune 1000 industry leaders who have optimized their Order-to-Cash process across Credit, Collections, Cash Application, Deductions, Billing & Payments. Highradius™ Autonomous Receivables, comprising of Integrated Receivables™, Rivana™, and Freeda™, uses AI-powered technology and digital assistants to improve your Receivables Management beyond best-in-class industry benchmarks.