O2C technology has come a long way from papers and spreadsheets to AI-based predictions and digital assistants. While automation has made analysts' work easier with speed and accuracy, has customer centricity taken a backseat? Where do you draw the line between automation and human touch to ensure that ease and efficiency do not increase at the cost of customer satisfaction?
But what if you do not need to draw the line at all? Join Elizabeth Chammaro, credit professional at Yaskawa with over 25 years' experience, to learn the 3 checkpoints of choosing the right technology, using data for customer-centric AR strategy and empowering analysts with the right tools for better customer satisfaction.