Complimentary Webinar

Is Your O2C Technology Destroying Customer Experience? 3 Essential Checkpoints by Yaskawa

Wednesday, July 17, 2019 | 10:00 AM - 11:00 AM CDT

Key Takeaways Include

  • Practical use-cases of Artificial Intelligence and digital assistants
    in O2C
  • Better customer experience is always a work in progress: the Yaskawa story proves it
  • 3 checkpoints to strike an ideal balance between automation and customer experience

Speakers

Elizabeth Chamorro
Elizabeth Chamorro
Senior Manager, International Credit and A/R
Yaskawa America, Inc. - Drives & Motion Division
Elaine Nowak
Elaine Nowak
Director of Product Marketing and Management
HighRadius Corporation

About The Webinar

O2C technology has come a long way from papers and spreadsheets to AI-based predictions and digital assistants. While automation has made analysts' work easier with speed and accuracy, has customer centricity taken a backseat? Where do you draw the line between automation and human touch to ensure that ease and efficiency do not increase at the cost of customer satisfaction?

 

But what if you do not need to draw the line at all? Join Elizabeth Chammaro, credit professional at Yaskawa with over 25 years' experience, to learn the 3 checkpoints of choosing the right technology, using data for customer-centric AR strategy and empowering analysts with the right tools for better customer satisfaction.

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About HighRadius

High Radius’s Award-winning AI-enabled solutions powers 200+ Fortune 1000 companies optimizing their Order-to-Cash and Treasury Process. HighRadius™ Autonomous Systems, comprising of Integrated Receivables™ , Cash Forecasting Cloud, Rivana™ and Freeda™ , uses AI-powered technology and digital assistants to improve your Receivables and Treasury processes beyond best-in-class industry benchmarks.