Transforming the credit operations despite their complex ERP landscape
Using Artificial Intelligence in O2C activities, especially around managing risk
Seeing their time to onboard a customer reduce by 66%
Enjoying a 100% productivity improvement in credit applications
Benefitting from a real-time tracking of application status
Introducing a payment portal for customers
Susie West, CEO sharedserviceslink
Paul Watters, Director Worldwide Credit & Treasury MercuryMarine
About The Webinar
Order to cash functions–especially credit management–are inherently complex. This is definitely the case within high growth organizations (organic/M&A) where there is often a strong representation of multiple subsidiaries, international operations and disparate ERPs with multiple versions of data.
As a distribution business, Land 'N' Sea (a division of Mercury Marine), found itself operating in a complex environment handling multiple ERPs, and selling many products to its 15,000+ customers that they could easily get elsewhere. Land 'N' Sea needed to be process-efficient and offer a world-class customer experience in order to stand out.