Duration: 60 minutes

About the Webinar

Shared services is a popular operations model among enterprises, particularly for finance operations.  In fact, according to a 2015 study by Deloitte, 72% of organizations mandate shared services model and 91% of them have adopted shared services centers (SSC) for finance operations.

However, is every SSC performing up to expectations? According to APQC.org, the answer is no.  Specifically, in accounts receivable the best performing SSCs process invoices at 10% of the cost that underperforming SSCs are able to achieve.

What sets top performing organizations apart? Technology is one piece of the puzzle, says APQC.org, as best performers receive as best performers use robotic automation for processing ~95% of receivables.  


  • Susie West, CEO, sharedserviceslink
  • C.B. Ananthan, Manager of Global Credit, Air Products
  • Jay Tchakarov, VP, Product Management, HighRadius

Key Takeaways

In this webinar, C.B. Ananthan and Jay Tchakarov will discuss how to:

  • Realize advantages of shared services operations for Credit and AR
  • Overcome barriers to the adoption of shared services
  • Leverage best practices for designing shared services centers
  • Deploy Technology as an enabler of shared services
  • Learn from the success of shared services at Air Products Inc.

Companies using this technology

  • Adidas
  • Americangreetings
  • Asicsamerica
  • Avnet
  • Callawaygolf
  • Churchdwight
  • Citgo
  • Conagrafoods
  • Dannon
  • Doosan
  • Drpeppersnapplegroup
  • Hallmark
  • Hersheys
  • Johnsonville
  • Kimberly-clark
  • Loreal
  • Medtronic
  • Newellrubbermaid
  • Starbucks
  • Toro
  • Tyson
  • Underarmour
  • Warnerbros